Maintenance Request Information
We ask that you report all maintenance through the MRI Property Connect App.
As a tenant, you have a responsibility to advise us of any maintenance concerns within three days otherwise you may be liable for the cost of the repairs following any damage.
Should your maintenance be urgent and during office hours, please report through the MRI Property Connect App and call or email us immediately.
REPORTING A MAINTENANCE ISSUE?
Once you have submitted a maintenance issue using the app, you will receive a confirmation email with the details of your request.
If the request progresses, you will also receive emails to advise what is happening, when tradespeople have been assigned, which tradespeople will be attending to the job etc.
You can also check the status of the job at any time either on the app or web portal and view past requests.
WHO DO I CALL IF IT IS AFTER HOURS?
Please contact your property manager direct on their mobile and leave a message or text message
What Is Classified As Urgent Maintenance?
Electricity, gas, a functioning refrigerator (if provided to the property), sewerage and hot water.
Arrangement for repairs that are necessary for the supply or restore of an essential service as mentioned above, must be made with a suitable repairer within 24 hours… the work does not have to be completed within 24 hours.
How To Avoid Unnecessary Call Outs & Charges
Useful videos to determine what power fault you may have:
No Hot Water
Firstly, you need to check to see if your hot water system is gas or electric.
GAS HOT WATER
ELECTRIC HOT WATER
I’ve Locked My Keys Inside The House!
Should this happen after business hours you may contact a locksmith directly, however you are responsible for the payment of the invoice. If you lock your keys inside during business hours, you may contact your Property Manager and use our office set of keys however they are to be returned to the office within the hour.
There’s Been a Storm!
Please contact your Property Manager and if there has been any damage to the property, please do not hesitate to contact SES (State Emergency Services) on 1300 130 039 if you need any help.
Please remember if there are any burst water pipes, please turn off the water at the mains and if there is any electrical damage, please turn the power off at the mains .
Do not touch any broken or fallen power lines, call Western Power on 13 13 51 immediately.
How to Detect for a Leak
Leaks can be extremely wasteful and costly. It is important that you look in the kitchen, bathrooms(s) and laundry for dripping taps, leaking washing machine and dishwasher connections. Damp patches on the walls may also indicate a leak. Outside, check outdoor garden taps/hoses, reticulation including sprinklers (test all stations to ensure that when it is coming on that one of the sprinkler heads isn’t missing and water is gushing out.
To conduct a leak detection test, please follow these simple steps:
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